Airport Experience & Lounge Passes

Free Perks

• What is SmartDelay?
• How does SmartDelay work?

Paid Perks

• What paid perks are there?
• How does Lounge Access work?
• How does Fast Track work?
• What if I no longer want the perks that I paid for anymore?

SmartDelay FAQs

• How can I get lounge access if my flight is delayed?
• Why does the flight time on SmartDelay differ from my actual flight time?
• How is a delay calculated?
• Which flights can I register for?
• When can I register my flight?
• What name format should I use to register my flight?

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Lounge Access FAQs

• How do I redeem my Lounge Access bought from Jetpac?
• For how long will my lounge voucher be valid?
• Whose T&Cs do I refer to for Lounge Access?

Airport Experience & Lounge Passes

• How do I gain access to the lounge at the airport?
• Can more than one person enter a lounge on the same lounge voucher?