SmartDelay FAQs
- How can I get lounge access if my flight is delayed?
- Why does the flight time on SmartDelay differ from my actual flight time?
- How is a delay calculated?
- Which flights can I register for?
- When can I register my flight?
- What name format should I use to register my flight?
- Under what circumstances will I be eligible for lounge access?
- How can I find out about lounge policies and services?
- What if the announcement at the airport does not match the information provided by the airlines?
- Will my travel companions also have lounge access if they are not subscribed to Jetpac?
- How will I receive my lounge voucher?
- Under what delay circumstances is a delay benefit not provided?
- If I register myself and an additional passenger, can my additional passenger utilise the benefit without me being physically present at the lounge?
- Why was I denied entry to a lounge?
- What happens if my lounge voucher doesn’t work or is invalid?
- Can my lounge voucher be re-sent if I accidentally delete the email/attachment?
- Are children allowed in the lounge?
- Do I need to register for a child?
- What personal information will be captured and stored during registration?