Why was I denied entry to a lounge?

You might be denied entry to a lounge, even with the lounge vouchers, if any of the following happens:

• The lounge is closed when the delay occurs. In this case, please approach alternative lounge/s if available.
• The lounge is already at full capacity. In this case, please approach alternative lounge/s if available.
• The passenger name on the boarding pass does not match the name on the lounge voucher. Unfortunately, in this case, no alternative offer will be available.
• You or a member of your group does not meet the lounge terms and conditions (such as minimum age, or dress code). In this case, please approach alternative lounge/s if available.