Jetpac Global

When you are entitled to an airport lounge voucher, you will receive an email, along with a PDF file attached, with a link to your lounge voucher/s.  If you have registered a travel companion, you ...

Each individual registered passenger is issued with an individual lounge voucher, which holds encoded information directly related to them. This lounge voucher is for their use and is strictly non-...

There is no restriction on permissible circumstances for a delay. A benefit will be provided as long as a flight is formally reported by the airline as a qualifying delay within a 24-hour period. F...

All benefits issued will be sent to you, you may then choose to send it to your registered additional passenger

You might be denied entry to a lounge, even with the lounge vouchers, if any of the following happens: The lounge is closed when the delay occurs. In this case, please approach alternative lounge/...

You may reach out to the SmartDelay 24x7 Hotline through the Telephone line at 0203 725 1601 or through Email at smartdelaysupport@collinsongroup.com.

You may reach out to the SmartDelay 24x7 Hotline through the Telephone line at 0203 725 1601 or through Email at smartdelaysupport@collinsongroup.com.

Each individual lounge has its own policies on the admission of children. To check the policies of a specific lounge, please visit https://loungefinder.loungekey.com/Pass.

Each individual lounge has its own policies on the admission of children. Please check the policies of the lounges at the airport you are flying from to determine whether you should register for yo...

During registration the following information will be captured and stored in secure servers: Customer and accompanying passenger(s) name Customers email address Customers mobile number Flight numb...